Faqs
- A 10% deposit is required at the time of booking. The remaining balance can be paid when you collect the vehicle at the rental counter.
- Your deposit is fully refundable if you cancel before your scheduled pickup date and time—just contact us in advance to process your cancellation.
- A NZ$250 security bond will be temporarily held on your credit card if you choose not to take our Zero Risk Insurance.
- This hold is automatically released within 3–5 business days after the vehicle is returned in satisfactory condition.
- A NZ$250 security bond will be temporarily held on your credit card if you opt out of our Zero Risk Insurance.
- This hold is automatically released within 3–5 business days after the vehicle is returned in good condition.
- For debit card users or in rare cases where the hold cannot be automatically released due to card-related issues, a manual bond release may be required.
If you’re involved in an accident with a third party, please follow these important steps:
1. Ensure Safety First
Move yourself and the vehicle to a safe location if possible—away from traffic or any immediate danger.
2. Contact Emergency Services
If anyone is injured or there is serious property damage, call 111 (New Zealand emergency services) immediately for police or ambulance assistance.
3. Exchange Details
Exchange the following with the other party involved:
Full name and contact number
Driver’s license number
License plate number
Insurance provider and policy number
4. Gather Evidence
Take clear photos of:
Both vehicles and the damage sustained
License plates
Road and weather conditions
Any relevant signs or markings
Witnesses (if any) and their contact details
5. Notify Quick Rentals
Call our Accident Support Team as soon as possible:
📞 0064 3 420 2878 (Press 3)
6. Seek Medical Attention
Even if you feel fine, it’s advisable to see a medical professional. Some injuries may not be immediately noticeable.
7. Submit Accident Details for Insurance
Please email the following to Email for insurance processing:
☎️ Other party’s contact number
🛡️ Their insurance company name
⚠️ Note: These steps provide general guidance. The required actions may vary depending on the situation and local laws. Always prioritize safety and cooperation at the scene.
📸 At least 4 photos showing:
- The other party’s vehicle plate
- Their driver’s license
- Damage to both vehicles
Please present a Visa or MasterCard credit card when picking up the vehicle, and the card must bear the same name as the primary driver of the booking.
No credit card? No worries!
If you only have a debit card, you can still rent with us by selecting our Zero Risk Insurance package.
At pickup, simply present your debit card-
Please note: We do not accept cash deposits under any circumstances.
Yes, you can-under certain conditions.
If you don’t have your own credit card, you may use a family member’s or friend’s credit card to make the booking and pay at the rental counter.
However, before picking up the car, please:
📧 Email us at info@lightskyblue-armadillo-407041.hostingersite.com to request a Payment Authorization Form.
🖊️ Ensure the cardholder signs the form.
📄 Bring the signed form and the credit card with you to the rental counter.
✍️ The cardholder must also sign the final receipt at pickup.
At Quick Rentals, what you see is what you get – no hidden costs!
Your rental rate includes:
✅ All taxes and GST
✅ Unlimited kilometers
✅ Free airport transfers (both pick-up and drop-off)
✅ 24-hour roadside assistance for mechanical breakdowns
✅ Basic Insurance (with an excess of NZ$4,900)
Want extra peace of mind? You can reduce your excess by choosing one of our insurance upgrade options:
🔒 Reduce Risk Insurance
🛡️ Zero Risk Insurance
These can be selected during Online Check-in or directly at the rental counter.
We require a credit card to ensure a smooth and secure rental process. Your credit card helps us:
✅ Confirm the vehicle is returned on time and with a full tank of fuel
✅ Verify the creditworthiness of the hirer
✅ Secure the ability to cover any insurance excess in case of damage during the rental period.
- ✅ Cover any fines or tickets (e.g., parking or traffic violations) incurred while the vehicle is in your care.
Your privacy and security are our top priorities. Here’s how we protect your information:
🔐 Encryption & Security: All personal and credit card details are fully encrypted and transmitted over a secure connection.
🛡️ Payment Provider Protection: We use Windcave, our trusted payment provider, which protects your personal information in compliance with PCI-DSS standards.